Terms & Conditions
- The Terms and Conditions is a legally binding, contractual agreement between you, the website users, and EasyPuff™. By using this website, you agree to abide by the terms and conditions listed in this electronic document. Also, if you are incapable of accepting because you are younger than 18 YEARS OF AGE or for any other reason, then please do not use this website.
- By ticking the terms and conditions box you agree to be over the age of 18, If you are purchasing e-juice or cartomizers that contain e-juice with or without nicotine you have read the whats in easypuff e-liquid
- You can use this website, and create orders on it 24/7.
- With regards to any issue, clarification, support, or for any other reason should you wish to contact us, and we will be available for contact only during the working hours from Monday to Friday.
- We have enabled multiple payment methods for processing online monetary transactions. Each of them comes with a different processing fee, which can vary from 0 to 3.7%. You will be duly informed about the transaction fee during the payment process.
- We aim to respond to all the queries, feedback, complaints, and other emails at the earliest. This usually takes us less than 12 hours.
- We do our best to ship the product, for which we receive orders, within just 24 hours of receiving the payment for the order. If there is any delay due to a surprising number of requests, we will notify you by email.
- If you are unable to receive the package during office hours, then schedule the delivery to your office. If you are not available for receiving the delivery, then any additional costs to reschedule the package delivery will be borne by you.
- Every time you purchase on our website, you will receive an email notification apprising you of your purchase. Please keep the order details with you, including the transaction number. Using this number during your communications with us makes your interaction faster and smoother.
- If we happen to run out of stock because of unexpected reasons, then the shipping will be delayed. During this time, you are allowed to cancel your order as long as your shipment has not left our premises.
Warranty - Coverage - Returns - Refunds.
- All the products sold by EasyPuff™ carry a minimum of 3-month warranty unless otherwise specified in this document or on the respective product page, on all manufacturer's parts. These warranties are not transferable. Anyone other than the original buyer of the product cannot claim warranties on the product.
- The EasyPuff™ warranty applies only to the hardware and electronic components of a product. It does not apply to liquids, cartridges, and bonus items that are supplied with the product.
- This warranty does not cover normal wear and tear, accidental or intentional damage, abuse, use of the product for purposes that it was not designed or intended, neglect on the part of the user, failure to follow the operation manual, and unauthorized tampering or repair of the product by someone who is not authorized by EasyPuff™.
- It is the buyer's responsibility to check the product they receive for any pre-existing defects or faults, and immediately report them to EasyPuff™ by email or phone call within 24 hours of the receipt of their product for either refunds or replacements. Delay on the part of the buyer will result in refusal of the claims.
- Refunds are provided only when the replacements are not available.
- All returns will be checked out for any faults before the back is made if no responsibility is found no return is processed.
- EasyPuff™ may ask the buyer to furnish evidence of faults in the product through pictures before authorizing its shipment to our location for repair, return, or refund.
- The buyer must provide all the accessories, bonus items, and other items that are received with the faulty product for a fair assessment of the product's performance. If the product is not in the condition explained by the buyer when it arrives at us and is in working condition, then its return shipping costs will be borne by the buyer.
- We will ship the product returned to us only when the buyer has furnished the prior return authorization from us.
- We must receive faulty products within 14 days of the product receipt by the buyer. In case of any delays, we reserve the right to refuse the claims by the buyer.
- By purchasing batteries from Global innovations ltd ( EasyPuff Vape Store ), you are accepting full responsibility for proper battery care and usage. Batteries can fail without warning. The user must know the risks of lithium batteries and should know how to care for them, charge and discharge them, and use them safely before using any device or mod. Never leave charging batteries unattended. Batteries may explode if mishandled. Global innovations ltd ( EasyPuff Vape Store ) its employees and it's authorized representatives will not be held liable or responsible for the use/misuse of lithium batteries, e-cigarette devices, or any battery chargers
Crisp live Chat.
- EasyPuff™ have implemented a new piece of technology that has many functions to make it easier for us to assist you. This system uses browser cookies to identify our customers or conversations we have had through the live chat portal; it makes it easier for the live chat platform to connect previous discussions to identify any necessary call to actions.
- We may use from time to time are virtual assist and magic screen this gives us the ability to see what you see so we can remote into the area you may need help with, this is used for assisting purposes only it only works within our own website we can't see past this and is built into a website only and has no external connection to your computer.
For more information please see our help desk