Terms and Conditions
The Terms and Conditions is a legally binding, contractual agreement between you, the website users, and EasyPuff™. By using this website, you agree to abide by the terms and conditions listed in this electronic document. Also, if you are incapable of entering into an agreement because you are younger than 18 years of age or for any other reason, then please do not use this website.
By ticking the terms and conditions box you are agreeing to be over the age of 18, If you are purchasing e-juice or cartomizers that contain e-juice with or without nicotine you have read the information page here
With regards to any issue, clarification, support, or for any other reason should you wish to contact us, we will be available for contact only during the working hours from Monday to Friday.
We have enabled multiple payment methods for processing online monetary transactions. Each of them comes with a different processing fee, which can vary between 0 to 3.7%. You will be duly informed about the transaction fee during the payment process.
We aim to respond to all the queries, feedback, complaints, and other emails at the earliest. This usually takes us less than 12 hours.
We do our best to ship the product, for which we receive orders, within just 24 hours of receiving the payment for the order. If there is any delay due to an unexpected number of orders, we will notify you by email.
If you are unable to receive the package during office hours, then schedule the delivery to your office. If you are not available for receiving the delivery, then any additional costs to reschedule the package delivery will be borne by you.
Every time you make a purchase on our website, you will receive an email notification apprising you of your purchase. Please keep the order details with you, including the transaction number. Using this number during your communications with us makes your interaction faster and smoother.
If we happen to run out of stock because of unexpected reasons, then the shipping will be delayed. During this time, you are allowed to cancel your order as long as your shipment has not left our premises.
Warranty, Coverage, Returns, and Refunds Policy
The EasyPuff™ warranty is applicable only to the hardware and electronic components a product. It is not applicable to liquids, cartridges, and bonus items that are supplied with the product.
This warranty does not cover normal wear and tear, accidental or intentional damage, abuse, use of product for purposes that it was not designed or intended, neglect on part of the user, failure to follow the operation manual, and unauthorized tampering or repair of the product by someone who is not authorized by EasyPuff™.
It is the buyer’s responsibility to check the product they receive for any pre-existing defects or faults, and immediately report them to EasyPuff™ by email or phone call within 24 hours of the receipt of their product for either refunds or replacements. Delay on part of the buyer will result in refusal of the claims.
Refunds are provided only when the replacements are not available.
EasyPuff™ may ask the buyer to furnish evidence of faults in the product through pictures before authorizing its shipment to our location for repair, return, or refund.
The buyer must provide all the accessories, bonus items, and other items that are received with the faulty product for a fair assessment of the product’s performance. If the product is not in the condition explained by the buyer when it arrives at us and is in working condition, then its return shipping costs will be borne by the buyer.
We will ship the product returned to us only when the buyer has furnished the prior return authorization from us.
We must receive faulty products within 14 days of the product receipt by the buyer. In case of any delays, we reserve the right to refuse the claims by the buyer.